Commence Corporation has released a new customer service ticketing system that’s fully integrated with the account management and sales modules of their Customer Management Software solution Commence CRM. Commence CRM is targeted at companies of 10 to 200 employees who are looking for more than a basic contact management solution.
The new customer service ticketing includes a customer portal where customers can submit service tickets directly into the CRM system. The automated knowledge base and frequently asked questions area is designed to enable Commence CRM customers to provide 24/7 self service to their customers. This additional functionality has bolstered sales of Commence CRM for two reasons. First, very few CRM solutions offer a fully integrated customer service system and those that do are very expensive. To learn more visit: http://www.commence.com/crm/customer-service-portal/
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